How Information Gaps Create Fraudulent Claims — and How Voxme Helps Prevent Them

Information gaps are fertile ground for fraudulent and inflated claims.

Whenever key facts are missing, poorly documented, or hard to retrieve, disputes become easier to initiate and harder to resolve. This is precisely where fraudulent claims often originate.

Because Voxme products are designed to systematically collect, structure, and preserve operational information, they have long proven to be an effective tool in preventing fraudulent and hurtful claims.

Below is a practical overview of how this works across different stages of the move.

1. The survey Stage — Using Voxme Estimator

Voxme Estimator allows surveyors to capture critical information before the move begins:

a. Existing damages
Pre-existing damages to items can be recorded during the survey, creating a clear baseline before packing and transport.

b. Intended mode of transport or storage
Each item can be assigned to its intended shipment — air freight, sea freight, or storage.

c. Items excluded or in an uncertain status
Items that the shipper does not intend to move can be clearly marked.
This also applies to items in an undetermined status — for example, items listed for sale that will only be shipped if not sold.

d. Access and logistics conditions
The Estimator records access conditions, parking limitations, and the need for shuttle vehicle if a truck cannot be parked close to the residence.

e. Elevators, staircases, and lifting requirements
The type of elevators and staircases is documented, along with any need for additional lifting equipment.

2. Virtual Video Survey

The Virtual Video Survey adds another strong layer of evidence:

a. Secure video storage
The survey video is stored in the cloud and does not overload local devices. It remains available for three months and can be downloaded to external storage if required.

b. Recorded client statements
Client responses are recorded during the survey. This becomes a powerful reference when disputes arise — for example, whether the shipper was informed that storage costs will be accrued if a U.S. visa is not received.

c. Preventive effect of video evidence
Many users note the preventive value of video recording.
Clients are generally comfortable with video surveys, while phone call recordings are often rejected. At the same time, the mere existence of a video record discourages attempts to reinterpret or distort facts after the move.

3. Digital Inventory During Packing and Pickup

The digital inventory is one of the strongest tools against false claims:

a. Clear numbering and signed PDF inventory
A properly numbered, signed PDF inventory is significantly more reliable than the handwritten paper forms.

b. Documented pre-existing damages
Pre-existing damage to items and premises, reflected in the inventory, dramatically reduces attempts to shift responsibility to the mover.

c. Photos linked to specific items
Photos included in the inventory — and clearly linked to specific items — carry substantial weight with insurance adjusters and claims handlers.

d. Fast retrieval months later
Wrongful claims or refund attempts often arise months after shipment, sometimes accompanied by threats of negative reviews.
In such cases, the ability to quickly retrieve a signed PDF inventory with photos is critical. Speed of response often determines whether a claime scalates or disappears.

4. Barcode Labeling and Tracking

a. Individual barcode labels
Labeling items with individual barcodes containing shipment data reduces the risk of mix-ups by approximately 40%.

b. Scan-based control at multiple stages
Barcode scanning during packing, transfers, transport, and delivery virtually eliminates losses and mixups.
In the rare event of an issue, it becomes possible to clearly identify at which stage a loss or damage has occurred.

Closing Thought

Fraudulent claims thrive where information is incomplete, fragmented, or inaccessible.
Voxme products address these weaknesses not through confrontation, but through clarity, documentation, and traceability — turning potential disputes into checking of verifiable facts.

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